I came in on a Thursday and spoke to the manager, Paul, about a set of 4 new tires for my car. I asked for a particular tire and found that it was not in stock so Paul set up an appt for the following Monday. I arrived early and the tires had indeed been delivered and Paul said it would take 1.5 hours for everything. The car was immediately taken into the shop and 2 hours later it was completed (I figured it would be closer to 2 hours). I took it for a ride on the highway and the car rode smooth as silk. Overall it went very well, the price was very good, the tires are great and Paul and his workers were very pleasant and competent.