Ralph waited on me today to purchase some tires. The tires I came for were out of stock, so Ralph gave me better tires for the same price! He was extremely helpful in explaining the tires and how I should get a 4 wheel alignment to make sure the tires don't wear out prematurely. He also replaced 4 locking lug nuts with regular lug nuts at no additional cost. I have been doing business with Town Fair for years in Fitchburg, MA, but I moved to NH and this was my first trip to the Keene, NH store. Ralph is a credit to the company and should be commended for his fine customer service skills! I always recommend Town Fair to all my friends.