I went to the Town Fair Tire in Billerica because I had a slow leak in a front tire and needed the safety check after driving 500 miles on four new tires I had purchased in my home state of Connecticut. Ethan quickly diagnosed the difficulty as being a slow leak from a rim and also noticed that the tires on my car were the incorrect size, being one size smaller than the ones recommended for my minivan. This meant my odometer and speedometer were not functioning correctly.
He told me about the 30 day Town Fair "drive and try" warranty and offered to replace them at no charge to me with tires that are the correct size. He had a very busy schedule but was able to install my tires after only a short wait. I was able to continue my drive to Maine.
Ethan was very helpful and went far above and beyond the usual to provide excellent service to my car and very important information and advice to me. I highly recommend the BIllerica store. Ask for Ethan!