I was on my way to PA from Boston via Springfield. When stopping in Springfield I noticed a tire going flat. I called area tire shops to find the correct size Michelin tire and Town Fair Tire had one and said said they could schedule me within the hour. As soon as I arrived John immediately took my information and when I said I was on my way to PA he said he would have me in and out as fast as possible. John made my priority his priority.
Within minutes the Tech had the car in the service bay to install the tire. Shortly after the car was driven out and the Tech handed me the keys 17 minutes after first giving my information to John and telling him I'd like to be back on my trip to PA ASAP. That's an outstanding level of service. I was concerned when I told John I was in the process of an eight hour trip and asked about the cost. He knew I had no option but to purchase a tire from him as I couldn't make the remainder of my trip on the car's donut spare. He said he'd give me a very competitive price and he did without the drama of haggling over the amount. The cost for the tire and service was $5 less than Sears charged last month for the exact tire and service. Consequently I'd highly recommend Town Fair Tire, and specifically John at the Enfield CT location.