I went on a Saturday and was told a 3 hour wait, however Brittany encouraged me to make an appt and found space for me on the following Monday. When I arrived, I was taken care of immediately and was told it would take 2 hours. 45 minutes later my car was ready. To say it was a much better experience than I anticipated is an understatement. Brittany was a delight to work with and answered every question thoroughly. The place is very busy, but to my mind kept her cool when every one else was getting frazzled.