They have walk in service and the wait was not too long. They have a great selection of tires in several price ranges. And it was good luck for me that the ones I wanted were on sale. They allowed me a discount because I have AAA. And I have never had printed directions on when to bring the car back to have tires and lugnuts looked at. Very friendly staff. Love the new more comfortable seats in the waiting area. And the waiting area is now partitioned off and more welcoming.