Everyone seems very friendly and went out of their way to let me know what was going on with my car. The only complaint is that the tire smell in the building is so strong that I couldn't stay inside for more than about 20 minutes at a time. Had to keep going outside for fresh air, which isn't much fun in the winter. There's got to be some way for them to put an air purifier in near the customer waiting area or something!

I needed to replace all 4 of my tires (my choice). I went on to the Town Fair web site, chose my tires and booked an appointment at the Northampton location. I highly recommend this method if you need all 4 tires! My appointment was for 8:30am as I had to be at work at 11am. Being first thing in the morning, I was out in less than an hour. The man that helped me when I first got there, I think his name was Ryan, was friendly and made me comfortable. When he told me my car was ready, I expressed my surprise. He noted that when you are the first person there, things can move more quickly. For those of you that complain about the wait, do yourself a favor and get there early. You're not the only people in the world!