I needed to replace all 4 of my tires (my choice). I went on to the Town Fair web site, chose my tires and booked an appointment at the Northampton location. I highly recommend this method if you need all 4 tires! My appointment was for 8:30am as I had to be at work at 11am. Being first thing in the morning, I was out in less than an hour. The man that helped me when I first got there, I think his name was Ryan, was friendly and made me comfortable. When he told me my car was ready, I expressed my surprise. He noted that when you are the first person there, things can move more quickly. For those of you that complain about the wait, do yourself a favor and get there early. You're not the only people in the world!