I was greeted by Mark right when I walked in. He was pleasant, knowledgeable, and professional. He covered my only two concerns - cost and quality - right away. Going beyond the sale; Mark is a real person, and that is what made the experience real. In today's climate I can research price and quality online but the overall experience is impersonal. In light of my experience, I've solidified my view as a lifelong, valued customer - something you wouldn't get in the point and click environment. Thanks Mark!