Had a 9:30 appointment in Saugus, Ma today. Walked in to a very clean and professional environment. Was greeted right away by Anthony, he processed my information, accepted a quote of a lesser price form a competitor and beat that price, no questions asked. I was told the work should take an hour and a half. Exactly an hour and a half later they called me form the waiting area, also very clean with TV, WIFI, coffee etc. Handed me my paperwork, explained all the work to me and I was off. Really couldn't have gone any smoother, exceeded my expectations. Exactly the experience you want when dealing with anything car related.