This was a very good customer service experience!
I purchased a set of 4 tires which did not perform to my satisfaction.
I returned to the store to have them replaced after an attempt to balance the tires failed.
I arrived at the store very late in the evening, just before closing. The gentleman who completed the tire exchange transaction made the extra effort to get the job done the same day, so that I did not have to return another day.
This effort was an extremely great customer service one ...Thanks to him!!