We knew the tire brand and model we were looking for, and our experience started over the phone with Stefan who was knowledgable and very helpful. We set up an appointment for today to come in for 4 new snow tires and mounting on our Honda CRV. I found the whole staff to be very courteous. If I could make one suggestion it is this: when a price of a tire is quoted over the phone, the additions—what isn't included in tire price such as valve stems, road hazard (an option), and cost of alignment if your car happens to be all-wheel drive like ours is, are also quoted so that you have a complete picture of the out-of-pocket cost and there are no surprises at the time of purchase. Overall, we are very pleased with our new tires and the customer service received! And a side note, love how the solid the car feels with the new tires and alignment care!!