We came in at 5:45 pm with a screw in a rear tire. We were helped immediately by a very polite, cheery and helpful young man who went out to the car and got the info he needed to start the repair or replace process. Luckily, they were able to repair the tire. From start to finish was one half hour. Got to sit in a comfortable waiting area with TV and magazines. And the cost was only $5.26!!!!! Highly recommend this business!