I worked with Carlos at the E Main Street Westfield, MA location, dealing with a cracked rim, bad tire, etc. I was in and out of the store a couple of times in one day and one follow up by phone and Carlos was great in each encounter, helping me come up with a solution in order to get me back to Maine safely without trying to navigate on a small-sized spare tire. All of this during 4th of July holiday weekend. Great experience!