I always have very good service. However, I had a scheduled appointment, but my vehicle just sat there for half an hour until I went to the desk asking why my vehicle hasn't been taken in to be worked on. There were many bays available! Immediately the vehicle was then taken to be worked on. I do find that even though an appointed time is scheduled I still need to wait a while before the vehicle is taken to be worked on.(In the past) Otherwise, everything else is great!