I called a while back and got an appointment for 3:30 pm yesterday.. I was there at 3:15 pm. They were behind schedule and didn't start on my car till 4:00 pm. The person who waited on me was courteous and apologetic for their being late in switching my tires. from winter treads to summer treads. Since I was not in a hurry, I wasn't annoyed. I will continue to give Town Fair Tire my tire business. They've always treated me courteously.