John J on the customer service line never emailed me with the quote which he promised to do twice, so I was skeptical as to what the cost of the tires would be. When I met my daughter at Town Fair tires on my scheduled time I was told the tires were not in the store and my appointment was scheduled for the next day. Fortunately, Eric in the Hamden Ct store was awesome in finding other tires in the store, explained everything about the tires and made everything go smoothly. Plus he was exceptionally pleasant and personable. I give him 5 stars.