I was in need of some new tires and when I called to make my appointment I spoke with Jon and told him about how bad my car is in the snow regardless of tires I've bought in the past. He gave me a recommendation, which I of course researched on the web, and the reviews were exactly as he said. So I went with his recommendation, Toyo Celsius. I got an early appointment and was in and out of there in a little over an hour...which I didn't think was bad for a 4 tire change over and they were very busy. Have been going there since 2005 and have never had a bad experience.